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Welcome to SAMOS

28 June 2022 / 6 minute read

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SAMOS has created the UK's first streamlined and simplified EU B2C parcel delivery solution that is designed from scratch to tackle the problems faced by UK based e-commerce companies shipping parcels to customers across the EU. Our service is totally different to other parcel delivery companies, so now you really can ship into Europe hassle-free at a fraction of the cost!

IOSS too expensive? Customers charged VAT, duty and admin charges before delivery? Long delivery times? Lost parcels? Customs problems? Poor customer service? Time consuming paperwork? All sound familiar? Understanding our all-new EU parcel delivery solution involves a totally different mindset. Lets's take a look at the main issues faced by UK businesses in the table below and we'll show you how SAMOS overcomes them. We knew a radically different process was required - so we created it.

EU Shipping Problem SAMOS Solution
I don't have an IOSS number You don't need an IOSS number to use SAMOS. Like DDP, we are able to pay all EU import VAT & duty on your behalf and bill this back. But unlike other parcel delivery companies, we do it without adding any surcharges. If you do have an IOSS number, or use a marketplace IOSS number, we can clear on that too.
My customer gets VAT and other charges on delivery, some are refusing delivery as a result With SAMOS, it is impossible for your customer to be asked for VAT, duty or any other charges on delivery. We deal with all that for you at import stage. Get in touch with us and we'll explain how this works.
My Parcels get delayed and then turn up returned This is most likely a customs issue, based on import restrictions of your product. At SAMOS, it's only by managing the export and customs clearance process 100% by ourselves that enables our solution to really work. We export parcels on our own vehicles and use our own customs agent. We direct and clear parcels in a very specific way that enables customs clearance to be immeasurably simpler, almost eradicating potential import problems. Get in touch with us and we'll explain how this works. We can even ship products that you may not have thought possible.
My parcel delivery company have tripled my charges since Brexit. Shipping charges now mean I can't compete with European competitors Parcel delivery companies have increased the level of surcharging since Brexit. The SAMOS rates are super-low. We have a 'no surcharge' policy, which means that the rates you see on our rate chart are exactly what you are invoiced. It really is that simple.
There is so much extra information and paperwork I need when creating a shipment with my current parcel delivery company. We integrate with just about any shop or WMS system. We even have a Shopify App that automatically imports all the address and product export data, which means creating our labels and data takes seconds. Our customs process is 100% digital - no paperwork is required other than a label for the parcel.
When we have a service problem, my parcel delivery company are difficult to contact and take far too long to respond At SAMOS, most potential problems shipping into the EU have been proactively dealt with. However, if you do have an issue, you can contact us in numerous different ways. A real person will respond and deal with your query and will quickly see it through to a satisfactory conclusion.
I don't know what to do if the value of my shipment is over €150 and outside the IOSS threshold SAMOS will ship this for you and invoice back to you EU import VAT at cost without surcharges. Therefore you can confidently deal with this at checkout stage with your customer.

Mail and parcel delivery companies have failed to catch up with the radical changes required to successfully ship into the EU since Brexit. SAMOS has made that leap. If you don't believe it, then trial it and get your EU orders confidently back on track.

More on SAMOS

How our service works – click here

FAQ’s – click here

Our tariff - click here

Our integrations - click here

Contact SAMOS

Trial us - click here

Chat on WhatsApp - click here

Email - click here

Let's talk 0203 475 9330

Who are we?

We are a parcel logistics company specialising in creating and engineering customer-focussed e-commerce parcel delivery solutions. We have become particularly well known for our hybrid EU parcel delivery solution. It's growing very fast and enabled so many e-com businesses to get back on track and develop their EU markets without fear of all the export problems experienced with the other mail and parcel delivery companies.

We totally understand the frustrations of using parcel and post delivery services so we have engineered these out of our service. Customers always ask us "why didn't we know about you before?" Well, you do now. We can ship all your B2C parcels across the EU whether your have an IOSS number or not. We do not surcharge at all, just one ultra-low cost per parcel. Simple. For more information about us click here.

What Our Customers Say

Peace, Founder and owner at Nubia's Crown - -

Watch a vlog by Peace at Nubia's Crown, one of our amazing customers, discussing our service here.

Alie Mackintosh, CEO at AYM, -

‘’We are incredibly happy with the service provided by Samos and would recommend their EU shipment services to any businesses requiring a solution for EU logistics since Brexit. Deliveries are fast and our customers are happy. Samos take all the stress and hassle of the new (and confusing) requirements away and provide a comprehensive and fully rounded service for both us and our customers. It’s win-win solution. We were apprehensive about the future of shipping B2C into the EU after experiencing delays in transit and confusion around additional charges, until we joined Samos. They are incredibly helpful, knowledgeable and reliable, it really is joy to be working with them."

Daphne, Co-founder at TIC CC, -

"We have been working with Samos since November 2021 to fulfil all our EU customer orders. Previously we had been using mail services, which meant a lot of hassle with customs and increased expenditure to the customer and us, and taking several weeks for parcel deliveries. We have trialled other courier companies, who’s services, pricing and customs issues have been appalling. 

Since using Samos our EU order deliver is running smooth and fast, without any issues. Customers also get delivery notifications, and can easily keep track of their parcels. Their online platform is very easy to use with minimal time spent to create shipping labels and customs paperwork. The prices are extremely competitive, and the customer services is the best we have experienced compared to any other delivery partner and couriers. This has been the best service provider we have worked with. I would highly recommend Samos!"