SAMOS Connect EU Parcel Service – alternatively brilliant

Seen your EU e-com sales slump since Brexit? Then you've just found your solution

If you've seen your EU e-com sales reduce since Brexit and having EU parcels fustratingly lost, delayed, refused and returned, you're certainly not alone and you'll be delighted you found this

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We think that to maintain and grow e-com sales in the EU it is vital that you and your EU customers have the same delivery experience and charges as they did before Brexit. The trouble is there appears to be no EU parcel delivery company that can competently enable this at the right price and service... until now.

SAMOS has engineered and implemented the UK's first hybrid EU parcel delivery service that successfully eliminates delivery issues caused by Brexit in a way you never thought would be possible.

We understand your problems – is this you..?

  1. EU parcels returned, refused, delayed or lost with no explanation, long parcel delivery times & poor customer service.

  2. Parcel delivery companies adding layers of surcharges over and above the base freight charges, meaning shipping to the EU is expensive & complex.

  3. Your EU customers being charged duty, VAT and expensive local fees on delivery resulting in refusals, returns, frustration, loss of sales, extra cost and the risk of bad reviews.

  4. IOSS creating another layer of complexity, confusion and expense.

The result is that customers based in the EU have lost some confidence in buying from UK based e-com websites and some UK e-com companies have had to reluctantly stop or cut back their EU sales.

All sound familar? Frustrating isn't it?

There is another way...

We built you a bespoke solution that deals with all this...

At SAMOS we responded to Brexit by creating something completely new. We totally dismantled, re-mapped and re-engineered the whole UK to EU e-com parcel delivery process. We tore up the rule books followed by the other mail and parcel delivery companies and created a unique single-point direct injection, break-bulk, EU customs clearance and parcel delivery solution. This has revolutionised UK e-commerce by enabling hassle-free EU parcel shipping.

As a result, this is how our service addresses your EU parcel shipping problems.

✔️ Break-bulk single point direct injection means customs issues are minimised. Your EU customers will again be confident to order from you without incurring delays and hold-ups.

✔️ You don't need an IOSS number to use our service. Therefore you are not restricted to the IOSS maximum value threshold. Uniquely, we can pay the import charges on behalf of your customer and charge this back to you. It works like DDP but without a surcharge. We can also clear on an IOSS number if you have one.

✔️ No VAT, duty or any other 'handling' fees will ever be requested from your customers on delivery. Therefore they are highly unlikely to refuse and return the parcel.

✔️ Simple charging structure without surcharges. You will know exactly what our charge will be before you ship it. Our tariff includes clearance and VAT/duty paid in advance. Just one simple low per parcel delivery rate which you can view by clicking here or by using the quote tool below. Our service is a 2-5 day delivery time across the EU, with full tracking PUDO & POD options.

✔️ We have integrations with the main e-com shop platforms and WMS systems to automate shipment and label processing. Just let us know what you have or select the appropriate platform in our registration process and you'll be set up in seconds.

Curious how we can do it when other mail and parcel delivery services can't? To find out, get in touch at or WhatsApp us by clicking here and you can start a trial today. You'll be absolutely delighted by the alternatively brilliant approach. Its exactly what you've been looking for but didn't think existed.

Click here to view our EU parcel tariff or use the quote tool below. We really look forward to having you onboard! If you have any detailed questions about how our service works you'll probably find them answered here If not just drop us an email by clicking here.

More on SAMOS

How our service works – click here

FAQ’s – click here

Our tariff – click here

Our integrations – click here

Contact SAMOS

Trial us – click here

Chat on WhatsApp – click here

Email –​ click here

Let's talk – 0203 475 9330

Who are we?

We are a parcel logistics company specialising in creating and engineering customer-focussed e-commerce parcel delivery solutions. We have become particularly well known for our hybrid EU parcel delivery solution. It's growing very fast and enabled so many e-com businesses to get back on track and develop their EU markets without fear of all the export problems experienced with the other mail and parcel delivery companies.

We totally understand the frustrations of using parcel and post delivery services so we have engineered these out of our service. Customers always ask us, "Why didn't we know about you before?" Well, you do now. We can ship all your B2C parcels across the EU whether your have an IOSS number or not. We do not surcharge at all, just one ultra-low cost per parcel. Simple. For more information about us click here.

What Our Customers Say

Peace, Founder and owner at Nubia's Crown - -

Watch a vlog by Peace at Nubia's Crown, one of our amazing customers, discussing our service here.

Alie Mackintosh, CEO at AYM, -

‘’We are incredibly happy with the service provided by SAMOS and would recommend their EU shipment services to any businesses requiring a solution for EU logistics since Brexit. Deliveries are fast and our customers are happy. SAMOS take all the stress and hassle of the new (and confusing) requirements away and provide a comprehensive and fully rounded service for both us and our customers. It’s win-win solution.

We were apprehensive about the future of shipping B2C into the EU after experiencing delays in transit and confusion around additional charges, until we joined SAMOS. They are incredibly helpful, knowledgeable and reliable, it really is joy to be working with them."

Daphne, Co-founder at TIC CC, -

"We have been working with SAMOS since November 2021 to fulfil all our EU customer orders. Previously we had been using mail services, which meant a lot of hassle with customs and increased expenditure to the customer and us, and taking several weeks for parcel deliveries. We have trialled other courier companies, who’s services, pricing and customs issues have been appalling. 

Since using SAMOS our EU order deliver is running smooth and fast, without any issues. Customers also get delivery notifications, and can easily keep track of their parcels. Their online platform is very easy to use with minimal time spent to create shipping labels and customs paperwork. The prices are extremely competitive, and the customer services is the best we have experienced compared to any other delivery partner and couriers. This has been the best service provider we have worked with. I would highly recommend SAMOS!"

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