Return Rates

Parcel returns made easy. No surcharges apply.

Easy to use
Simple solution for e-commerce businesses
No hidden fees
No charges to customers
No duties or taxes
No duties or taxes on returned items
Customisable
Customisable platform, seamlessly integrated
Fast returns
Items returned in 2-4 weeks

Has your customer had a change of heart about their purchase? No problem.

SAMOS provides an expertly managed returns service so you can get your goods back to the UK effortlessly.

European Rates

Prices for all items returned from the EU back to the UK

Country1 kg5 kg10 kg15 kg20 kg
Austria£13.40£13.98£17.48£20.98£23.90
Belgium£13.15£13.72£17.16£20.02£23.45
Bulgaria£18.65£19.23£22.73£25.65£29.15
Croatia£21.18£21.77£23.16£26.13£29.69
Cyprus£22.34£22.97£24.43£27.56£31.32
Czechia£13.98£14.57£17.48£20.98£23.90
Denmark£16.88£17.43£20.70£23.42£26.69
Estonia£18.16£18.79£22.55£26.31£29.44
Finland£19.23£19.82£23.31£26.23£29.73
France£12.23£12.82£16.32£19.23£22.73
Germany£11.65£12.23£15.73£18.65£22.15
Greece£22.97£23.60£25.06£27.57£31.32
Hungary£15.73£16.32£19.23£22.73£25.65
Ireland£14.02£14.58£16.83£24.13£27.49
Italy£16.90£17.48£20.98£24.48£27.98
Latvia£21.61£22.24£22.55£26.31£29.44
Lithuania£21.61£22.24£22.55£26.31£29.44
Luxembourg£13.98£14.57£17.48£20.98£24.48
Netherlands£11.65£12.23£15.15£18.65£22.15
Poland£12.23£13.98£15.15£19.82£22.73
Portugal£18.07£18.65£22.15£25.65£29.15
Romania£16.90£17.48£20.98£24.48£27.40
Slovakia£18.07£18.65£22.15£24.48£28.56
Slovenia£16.32£16.90£19.82£23.31£26.81
Spain£15.44£16.01£19.45£22.36£25.74
Sweden£16.90£17.48£20.98£23.90£27.40

Notes

Rates are valid from 17th March 2025

Payment terms are 7 days

Maximum Weight: 20 kg

Dimension: Maximum 100cm x 43cm x 43cm

Volumetric weight applied at Height cm x Length cm x Width cm ÷ 5000

SAMOS reserves the right to change this offer

All shipments sent using SAMOS e-commerce Ltd. Services are done so with full agreement of our Terms and Conditions

Rest of the world

Prices for all international returns (excluding EU) back to the UK

Country 0.5 kg 1 kg 1.5 kg 2 kg 2.5 kg 3 kg 3.5 kg 4 kg 4.5 kg 5 kg 6 kg 7 kg 8 kg 9 kg 10 kg 15 kg 20 kg
Australia£11.03£13.71£16.33£19.55£23.30£26.86£30.61£34.19£37.93£41.52£48.99£56.15£63.92£71.07£78.23£114.79£151.67
New Zealand£12.11£14.76£17.93£20.62£25.15£28.93£33.47£37.26£41.76£45.47£53.64£61.82£69.99£78.17£86.33£127.21£168.06
Saudi Arabia£13.83£16.98£21.52£26.14£31.00£35.62£40.23£44.85£49.47£54.08£63.12£72.14£81.17£90.19£99.23£139.36£184.51
Singapore£10.95£11.56£13.33£15.10£17.11£19.62£22.49£25.02£27.90£30.43£35.83£41.24£46.64£52.05£57.47£84.49£111.52
UAE£11.83£13.01£15.20£17.40£19.75£23.16£26.30£29.43£32.57£35.71£41.76£47.81£53.85£59.90£65.94£92.83£123.07
United States£12.81£15.25£17.25£19.24£21.77£24.25£26.84£29.37£31.93£36.23£41.34£46.96£52.30£57.36£64.11£99.62£130.36