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SAMOS has created the UK's first streamlined and simplified EU B2C parcel delivery solution that is designed from scratch to tackle the problems faced by UK based e-commerce companies shipping parcels to customers across the EU. Our service is totally different to other parcel delivery companies, so now you really can ship into Europe hassle-free at a fraction of the cost!
IOSS too expensive? Customers charged VAT, duty and admin charges before delivery? Long delivery times? Lost parcels? Customs problems? Poor customer service? Time consuming paperwork? All sound familiar? Understanding our all-new EU parcel delivery solution involves a totally different mindset. Lets's take a look at the main issues faced by UK businesses in the table below and we'll show you how SAMOS overcomes them. We knew a radically different process was required - so we created it.
EU Shipping Problem/SAMOS Solution:
#I don't have an IOSS number
You don't need an IOSS number to use SAMOS. Like DDP, we are able to pay all EU import VAT & duty on your behalf and bill this back. But unlike other parcel delivery companies, we do it without adding any surcharges. If you do have an IOSS number, or use a marketplace IOSS number, we can clear on that too.
#My customer gets VAT and other charges on delivery, some are refusing delivery as a result
With SAMOS, it is impossible for your customer to be asked for VAT, duty or any other charges on delivery. We deal with all that for you at import stage. Get in touch with us and we'll explain how this works.
#My Parcels get delayed and then turn up returned
This is most likely a customs issue, based on import restrictions of your product. At SAMOS, it's only by managing the export and customs clearance process 100% by ourselves that enables our solution to really work. We export parcels on our own vehicles and use our own customs agent. We direct and clear parcels in a very specific way that enables customs clearance to be immeasurably simpler, almost eradicating potential import problems. Get in touch with us and we'll explain how this works. We can even ship products that you may not have thought possible.
#My parcel delivery company have tripled my charges since Brexit. Shipping charges now mean I can't compete with European competitors
Parcel delivery companies have increased the level of surcharging since Brexit. The SAMOS rates are super low. We have a 'no surcharge' policy, which means that the rates you see on our rate chart are exactly what you are invoiced. It really is that simple.
#There is so much extra information and paperwork I need when creating a shipment with my current parcel delivery company.
We integrate with just about any shop or WMS system. We even have a Shopify App that automatically imports all the address and product export data, which means creating our labels and data takes seconds. Our customs process is 100% digital - no paperwork is required other than a label for the parcel.
#When we have a service problem, my parcel delivery company are difficult to contact and take far too long to respond
At SAMOS, most potential problems shipping into the EU have been proactively dealt with. However, if you do have an issue, you can contact us in numerous different ways. A real person will respond and deal with your query and will quickly see it through to a satisfactory conclusion.
#I don't know what to do if the value of my shipment is over €150 and outside the IOSS threshold
SAMOS will ship this for you and invoice back to you EU import VAT at cost without surcharges. Therefore you can confidently deal with this at checkout stage with your customer.
Mail and parcel delivery companies have failed to catch up with the radical changes required to successfully ship into the EU since Brexit. SAMOS has made that leap. If you don't believe it, then trial it and get your EU orders confidently back on track.
#More on SAMOS
How our service works – click here
FAQ’s – click here
Our tariff - click here
Our integrations - click here
