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SAMOS - THE solution for Europe parcel delivery

23 June 2022 / 5 minute read

Having a tough time delivering your e-com parcels into Europe? - then you have just stumbled across a solution that you probably thought wasn't possible.

Our SAMOS service ensures:

  1. Your customers will NEVER be asked for any VAT, Duty or fees before delivery
  2. You can deliver to your customers across Europe within 3-7 working days
  3. Your parcels will be accepted and delivered across Europe without customs issues or being returned
  4. You can ship with us with or without an IOSS number
  5. EU import charges can be reversed back to you free of charge (unlike the big DDP surcharges applied by the others!)

Still think it is not possible? Just see how it has transformed our customer's businesses....

Customer A approached us in August 2021 desperate for a solution with shipping footwear and clothing into Europe. These were her issues:

πŸ‘Ž Parcels were getting stuck in customs and getting returned without explanation

πŸ‘Ž Customers were getting VAT and local charges before delivery

πŸ‘Ž The cost of parcel shipping had quadrupuled with her parcel delivery company (a global giant)

πŸ‘Ž Her Europe sales had dropped by 65%

πŸ‘Ž She lost loyalty from her customers

πŸ‘Ž She almost decided to switch off sales into Europe

Then she started using our SAMOS Europe delivery solution.

πŸ‘ She's jumped from 20 parcels a week and now shipping 10 times that and growing every week.

πŸ‘ Her shipping costs reduced by two thirds

πŸ‘ She is now actively marketing across Europe and attracting more and more customers, sales and revenue

Customer B approached us in May 2022 looking for a solution for shipping their food product. These were his issues:

πŸ‘Ž Parcels were being refused in 40% of European counrties and returned because of the type of product

πŸ‘Ž Parcel shipping costs had quadrupuled. His main concern was the ever increasing fuel surcharge and layers of other surcharges

πŸ‘Ž He did not have an IOSS number and felt it was cost prohibitive to get one

πŸ‘Ž He didn't have an integration solution for his Shopify store. Creating labels was time consuming and laborious

πŸ‘Ž When something went wrong with his parcel, it could take up to 4 months to get a response from his parcel delivery company

πŸ‘Ž Europe sales went down by 44%

Then he started using our SAMOS Europe delivery solution

πŸ‘ He is able to ship into Europe without an IOSS number. Europe import VAT is reversed back to him without a surcharge

πŸ‘ No fuel or any other surcharges at all are invoiced. Charges are exactly as adverstised on the SAMOS website

πŸ‘ Sales have already doubled

πŸ‘ No customer complaints about VAT and charges on delivery

πŸ‘ He is now able to ship his products to all countries in Europe without issue

πŸ‘ SAMOS handles customer service queries immediately

πŸ‘ He is using our Shopify App to efficiently create labels and export data in seconds

So, hopefully you can see real benefits that it can bring to your business too. There really is no reason that you should be having problems shipping into Europe.

Problems create innovation, and here it is - ready for you to go.

More on SAMOS

How our service works – click here

FAQ’s – click here

Our tariff - click here

Our integrations - click here

Contact SAMOS

Trial us - click here

Chat on WhatsApp - click here

Email - click here

Let's talk 0203 475 9330

Who are we? SAMOS e-commerce - Alternatively brilliant.

We are a parcel logistics company specialising in creating and engineering customer-focussed e-commerce parcel delivery solutions. We have become particularly well known for our hybrid EU parcel delivery solution. It's growing very fast and enabled so many e-com businesses to get back on track and develop their EU markets without fear of all the export problems experienced with the other mail and parcel delivery companies.

We totally understand the frustrations of using parcel and post delivery services so we have engineered these out of our service. Customers always ask us "why didn't we know about you before?" Well, you do now. We can ship all your B2C parcels across the EU whether your have an IOSS number or not. We do not surcharge at all, just one ultra-low cost per parcel. Simple. For more information about us click here.

What Our Customers Say

Peace, Founder and owner at Nubia's Crown - -

Watch a vlog by Peace at Nubia's Crown, one of our amazing customers, discussing our service here.

Alie Mackintosh, CEO at AYM, -

β€˜β€™We are incredibly happy with the service provided by Samos and would recommend their EU shipment services to any businesses requiring a solution for EU logistics since Brexit. Deliveries are fast and our customers are happy. Samos take all the stress and hassle of the new (and confusing) requirements away and provide a comprehensive and fully rounded service for both us and our customers. It’s win-win solution. We were apprehensive about the future of shipping B2C into the EU after experiencing delays in transit and confusion around additional charges, until we joined Samos. They are incredibly helpful, knowledgeable and reliable, it really is joy to be working with them."

Daphne, Co-founder at TIC CC, -

"We have been working with Samos since November 2021 to fulfil all our EU customer orders. Previously we had been using mail services, which meant a lot of hassle with customs and increased expenditure to the customer and us, and taking several weeks for parcel deliveries. We have trialled other courier companies, who’s services, pricing and customs issues have been appalling.Β 

Since using Samos our EU order deliver is running smooth and fast, without any issues. Customers also get delivery notifications, and can easily keep track of their parcels. Their online platform is very easy to use with minimal time spent to create shipping labels and customs paperwork. The prices are extremely competitive, and the customer services is the best we have experienced compared to any other delivery partner and couriers. This has been the best service provider we have worked with. I would highly recommend Samos!"