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SAMOS - THE solution for Europe parcel delivery

23 June 2022 / 6 minute read

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Having a tough time delivering your e-com parcels into Europe? - then you have just stumbled across a solution that you probably thought wasn't possible.

Our SAMOS service ensures:

  1. Your customers will NEVER be asked for any VAT, Duty or fees before delivery
  2. You can deliver to your customers across Europe within 3-7 working days
  3. Your parcels will be accepted and delivered across Europe without customs issues or being returned
  4. You can ship with us with or without an IOSS number
  5. EU import charges can be reversed back to you free of charge (unlike the big DDP surcharges applied by the others!)

Still think it is not possible? Just see how it has transformed our customer's businesses....

Customer A approached us in August 2021, desperate for a solution with shipping footwear and clothing into Europe

She had had a terrible experience since Brexit. Her parcels were being stuck in customs and returned without explanation, and her customers were receiving charges for VAT and local charges before they could receive their orders. Not only was this falling far below the standards that she and her customers expected, the costs had skyrocketed too. Shipping parcels was costing her four times the amount they did before Brexit - and this was with a global shipping giant!

Before long, her sales figures were down 65% in Europe. Her existing customers were losing loyalty, and poor reviews put off new customers. She was almost ready to stop shipping to Europe altogether.

Then she started using our SAMOS Europe delivery solution

She's now shipping ten times as many parcels, and growing every week - while her costs dropped by a third. Her parcels are no longer getting caught up in customs and returned, and her customers aren't receiving unexpected charges. That's given her the confidence that she can not only provide her existing European customers with the service they deserve, but new customers, too. She's actively marketing in the EU again, and attracting more customers, more sales and more revenue.

Customer B approached us in May 2022 looking for a solution for shipping his food product

He was seeing 40% of EU countries refusing his shipments and returning the parcels due to the type of product. All this while facing quadrupled shipping costs, particularly made up of fuel surcharges and other surcharges. He wasn't using an IOSS number because of how much it costs to set up, administer and maintain.

On top of this, the admin involved in creating labels was costing him valuable time. Time that, unfortunately, he needed to resolve all of the issues he was facing. It sometimes took up to four months to get a response from his parcel delivery company when something had gone wrong. Similarly to the previous story, his sales in the EU dropped by 44%.

Then he started using our SAMOS Europe delivery solution

He's now shipping to Europe with confidence, without an IOSS number. The import VAT he needs to pay is reversed back to him (instead of passed onto the customer as a charge) without any additional cost. No fuel or other surcharges - just the fee he expected to pay.

Unsurprisingly, his sales have doubled and he's no longer having to sift through complaints about additional charges or missing orders. In fact, SAMOS handles any customer queries about deliveries, so he doesn't have to. And the time he spent creating labels has been slashed by using the SAMOS Shopify App that automatically exports data from Shopify to SAMOS and prepares the labels for printing without him having to manually enter any data.

There really is no reason that you should be having problems shipping into Europe. Problems create innovation, and here it is - ready for you to use.

More on SAMOS

How our service works – click here

FAQ’s – click here

Our tariff - click here

Our integrations - click here

Contact SAMOS

Trial us - click here

Chat on WhatsApp - click here

Email - click here

Let's talk 0203 475 9330

Who are we?

We are a parcel logistics company specialising in creating and engineering customer-focussed e-commerce parcel delivery solutions. We have become particularly well known for our hybrid EU parcel delivery solution. It's growing very fast and enabled so many e-com businesses to get back on track and develop their EU markets without fear of all the export problems experienced with the other mail and parcel delivery companies.

We totally understand the frustrations of using parcel and post delivery services so we have engineered these out of our service. Customers always ask us "why didn't we know about you before?" Well, you do now. We can ship all your B2C parcels across the EU whether your have an IOSS number or not. We do not surcharge at all, just one ultra-low cost per parcel. Simple. For more information about us click here.

What Our Customers Say

Peace, Founder and owner at Nubia's Crown - -

Watch a vlog by Peace at Nubia's Crown, one of our amazing customers, discussing our service here.

Alie Mackintosh, CEO at AYM, -

‘’We are incredibly happy with the service provided by Samos and would recommend their EU shipment services to any businesses requiring a solution for EU logistics since Brexit. Deliveries are fast and our customers are happy. Samos take all the stress and hassle of the new (and confusing) requirements away and provide a comprehensive and fully rounded service for both us and our customers. It’s win-win solution. We were apprehensive about the future of shipping B2C into the EU after experiencing delays in transit and confusion around additional charges, until we joined Samos. They are incredibly helpful, knowledgeable and reliable, it really is joy to be working with them."

Daphne, Co-founder at TIC CC, -

"We have been working with Samos since November 2021 to fulfil all our EU customer orders. Previously we had been using mail services, which meant a lot of hassle with customs and increased expenditure to the customer and us, and taking several weeks for parcel deliveries. We have trialled other courier companies, who’s services, pricing and customs issues have been appalling. 

Since using Samos our EU order deliver is running smooth and fast, without any issues. Customers also get delivery notifications, and can easily keep track of their parcels. Their online platform is very easy to use with minimal time spent to create shipping labels and customs paperwork. The prices are extremely competitive, and the customer services is the best we have experienced compared to any other delivery partner and couriers. This has been the best service provider we have worked with. I would highly recommend Samos!"