Following the recent announcement that IOSS company Eurora solutions has filed for bankruptcy, many British e-commerce businesses have been left looking for a swift alternative to manage their IOSS. Some are having to reconsider their EU delivery process entirely.
Here, we show how SAMOS can help you determine what you really need from an e-com delivery partner.
How can SAMOS help me with my IOSS?
If your IOSS "intermediary" or provider has increased their fees, no longer exists, filed for bankruptcy or asked you to transfer to another supplier, contact us. We can help you find an alternative.
Why do e-com businesses use SAMOS and not other parcel carriers?
Service first
Frustrated dealing with large delivery companies via chatbot? Need to talk to a real person? In this business, most of the time things go smoothly, but things can go wrong. It's what happens when it does that makes all the difference to you. We believe in direct contact with our customers, even up to a senior level. Only this type of direct relationship with our customers ensures that you ultimately give your customers the best possible delivery experience.
Rates
Our EU and Worldwide tariffs offer real value. They're easy to follow and have no surcharges at all. No endlessly trying to reconcile complex invoices to work out what you have really been charged!
EU VAT handling options
We offer different options for handling VAT for your EU shipments whether you have an IOSS number or not. Either way, we guarantee that your EU customers will never be asked for VAT and fees on delivery. Who else can realistically promise that?
90% coverage of global e-com markets
We offer a delivery service to over 90% of the global e-com markets with great rates and service, all delivered within 7 days.
Integrations
We integrate with most shop and WMS platforms in an instant, making processing labels and serving your customers a doddle.
Innovation
We are shaking up the parcel delivery business with new innovative options, designed to maximise your customer’s experience and grow your business fast.
Recommendation
Most of our new customers come from recommendation and referral and we think that says a lot about what we do - offering you real tangible alternative solutions to the status quo.
How do you trial SAMOS?
Simply complete the online registration here and we’ll get you up and running in no time.
Want to know more?
Frequently Asked Questions about the SAMOS service
Who is SAMOS?
SAMOS is parcel logistics company based in London, specialising in creating and engineering customer-focussed e-commerce parcel delivery solutions. We have become particularly well known for our EU parcel delivery solutions. It's growing very fast and enabled so many e-com businesses to get back on track and develop their EU markets without fear of all the export problems experienced with the other mail and parcel delivery companies.
We totally understand the frustrations of using parcel and post delivery services, so we have engineered these out of our service. Customers always ask us, "Why didn't we know about you before?" Well, you do now. We can ship all your B2C parcels across the EU whether you have an IOSS number or not. We do not surcharge at all, just one ultra-low cost per parcel. Simple. Find out more.
What Our Customers Say
Peace, Founder and owner at Nubia's Crown - www.nubiascrown.com -
Watch a vlogby Peace at Nubia's Crown, one of our amazing customers, discussing our service.
Alie Mackintosh, CEO at AYM, www.aym-studio.com -
‘’We are incredibly happy with the service provided by SAMOS and would recommend their EU shipment services to any businesses requiring a solution for EU logistics since Brexit. Deliveries are fast and our customers are happy. SAMOS take all the stress and hassle of the new (and confusing) requirements away and provide a comprehensive and fully rounded service for both us and our customers. It’s win-win solution. We were apprehensive about the future of shipping B2C into the EU after experiencing delays in transit and confusion around additional charges, until we joined SAMOS. They are incredibly helpful, knowledgeable and reliable, it really is joy to be working with them."
Daphne, Co-founder at TIC CC, tic-cc.com -
"We have been working with SAMOS since November 2021 to fulfil all our EU customer orders. Previously we had been using mail services, which meant a lot of hassle with customs and increased expenditure to the customer and us, and taking several weeks for parcel deliveries. We have trialled other courier companies, who’s services, pricing and customs issues have been appalling.
Since using SAMOS our EU order delivery is running smooth and fast, without any issues. Customers also get delivery notifications, and can easily keep track of their parcels. Their online platform is very easy to use with minimal time spent to create shipping labels and customs paperwork. The prices are extremely competitive, and the customer services is the best we have experienced compared to any other delivery partner and couriers. This has been the best service provider we have worked with. I would highly recommend SAMOS!
