Learn how a fully managed returns can work for your business [SAMOS e-commerce LTD](/)Open main menu Search Services Pricing Resources Blog [ Login ](https://connect.samos-e.com/login) ![Graphic showing a pile of return forms with the text “How was Mail-back Monday for you?” above a rising bar chart, representing high product return volumes and e-commerce return trends.](https://samos-e.com/storage/226/conversions/Main-Graphic-main.jpg) How was ‘Mail-back Monday for you? ================================== Just another manic Monday or busier than usual? Mail-back Monday was supposed to be the busiest day of the season for online Christmas present returns. How did you cope and how can you make returns easier during peak times in future? ![Picture of Simon Perkins](https://samos-e.com/storage/129/conversions/TBA41DHHU-UB8G6TW2C-a6e01c7f48ad-512-main.jpg) Simon Perkins Commercial Director at SAMOS - [So how was ‘Mail-back Monday’ for you?](#content-so-how-was-mail-back-monday-for-you) - [Sounds nice in theory, but aren’t returns services a luxury that only big businesses can afford?](#content-sounds-nice-in-theory-but-arent-returns-services-a-luxury-that-only-big-businesses-can-afford) 13th January 2025 Share this article - [Share on Facebook]() - [Share on WhatsApp]() - [Share on LinkedIn]() - Copy Link Have you heard of ‘Mail-back Monday’? Royal Mail coined the phrase. The first Monday in January is known to be the peak time for online Christmas present returns. Some might argue that January 2nd is equally as hectic, as many people get back to business – and reality – as soon as New Year is over. Whatever the case, more shoppers than ever are using the post to return their unwanted online purchases. In the past, mailing companies have reported their returns jumping to over 40% higher in the week after Christmas – compared to an average day in December. [\#](#content-so-how-was-mail-back-monday-for-you "Permalink")So how was ‘Mail-back Monday’ for you? ---------------------------------------------------------------------------------------------------- Was it as frantic as predicted or did the craziness begin far sooner than expected? Maybe you’re still in the thick of it right now, wading through a barrage of dispatch notes and customer enquiries. There’s no denying that no matter how much we prepare for these spikes in demand, there is only so much we can achieve in one day, and delays might feel somewhat unavoidable. Many customers, however, may not see it the same way. They may be feeling the pinch in their pockets after spending a lot over Christmas and will be keen to know when they will receive their refunds. One way to improve your returns turnaround and strengthen customer loyalty is to offer a returns service. A dedicated service can help streamline the process, automate labels and provide customers with a full accountability of their returned goods. It will also help minimise many of the stresses and strains felt at peak delivery times. [\#](#content-sounds-nice-in-theory-but-arent-returns-services-a-luxury-that-only-big-businesses-can-afford "Permalink")Sounds nice in theory, but aren’t returns services a luxury that only big businesses can afford? ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ It’s fair to say that in the past, returns services have been unaffordable for many small and medium sized e-commerce companies, especially those offered by the big delivery companies. However, SAMOS is on a mission to make returns accessible to everybody, not just a few. SAMOS customers automatically have access to our returns service and the prices are more competitive than you may think. In fact, we charge the same amount for a return as we do to send out a parcel. You can [**check out our rates chart**](https://samos-e.com/pricing/samos-shipping-rates) for more specific prices. And that’s not all you can expect to see with the SAMOS Returns service, you’ll also experience: **Faster turnarounds** The sooner you get your return organised, the sooner you can get that product back in stock and ready for re-sale. **Improved processes** SAMOS Returns will help you automate returns and simplify the process. **Better customer relations** 59% of shoppers would buy more from a brand based on a good returns service. **Confidence in your brand** Returns services are proven to inspire confidence in consumers. So, if you’re still feeling the aftershock of Mail-back Monday and you’re wondering how you’ll cope with other peak times of the year – like the first Monday after Black Friday (yeah that’s also a thing) – maybe it’s time to consider a returns service. For more information about our fully managed returns service [**get in touch**](https://samos-e.com/contact-us) with SAMOS. ![Picture of Simon Perkins](https://samos-e.com/storage/129/conversions/TBA41DHHU-UB8G6TW2C-a6e01c7f48ad-512-main.jpg) Simon Perkins Commercial Director at SAMOS - [So how was ‘Mail-back Monday’ for you?](#content-so-how-was-mail-back-monday-for-you) - [Sounds nice in theory, but aren’t returns services a luxury that only big businesses can afford?](#content-sounds-nice-in-theory-but-arent-returns-services-a-luxury-that-only-big-businesses-can-afford) 13th January 2025 Share this article - [Share on Facebook]() - [Share on WhatsApp]() - [Share on LinkedIn]() - Copy Link Who is SAMOS? ------------- SAMOS is parcel logistics company based in London, specialising in creating and engineering customer-focussed e-commerce parcel delivery and returns solutions. [Find out more about SAMOS ](/about-samos) What our customers are saying ------------------------------ SAMOS customers had difficulties shipping into the EU and beyond - until they found SAMOS. [Read more about our customers ](/customer-stories) How to contact SAMOS -------------------- Need more help or do you have any questions for us? Talk to us Why not try shipping with SAMOS? -------------------------------- Request a demo to learn more about how SAMOS can help you ship directly to your customers. [Request a demo ](/request-a-demo) ### Related Articles [![The Returns Problem No Footwear Brand Can Ignore | International Returns Ecommerce](https://samos-e.com/storage/332/conversions/footwear-Thumbnail-Graphic-2-main.jpg)](/blog/returns/the-returns-problem-no-footwear-brand-can-ignore-international-returns-ecommerce)7th May 2026[Returns](/blog/returns) ### [ The Returns Problem No Footwear Brand Can Ignore | International Returns Ecommerce](/blog/returns/the-returns-problem-no-footwear-brand-can-ignore-international-returns-ecommerce) Footwear returns are one of the biggest challenges in international ecommerce. From sizing issues to cross-border logistics, they can quickly erode margins if not managed effectively. We explore how brands can build a smarter returns strategy through better processes, regional hubs, and the right partners. ![Picture of Simon Perkins](https://samos-e.com/storage/129/conversions/TBA41DHHU-UB8G6TW2C-a6e01c7f48ad-512-main.jpg) Simon Perkins Commercial Director at SAMOS [![International Ecommerce Returns Solutions for UK Brands | Loop & SAMOS](https://samos-e.com/storage/290/conversions/Thumbnail--Graphic-11-main.jpg)](/blog/returns/international-ecommerce-returns-solutions-for-uk-brands-loop-samos)18th February 2026[Returns](/blog/returns) ### [ International Ecommerce Returns Solutions for UK Brands | Loop & SAMOS](/blog/returns/international-ecommerce-returns-solutions-for-uk-brands-loop-samos) Returns Don’t Have to Drain — How Loop and SAMOS Help UK Ecommerce Brands Retain Revenue and Simplify Logistics ![Picture of Simon Perkins](https://samos-e.com/storage/129/conversions/TBA41DHHU-UB8G6TW2C-a6e01c7f48ad-512-main.jpg) Simon Perkins Commercial Director at SAMOS [![Manage Mail Back Monday Returns](https://samos-e.com/storage/273/conversions/Thumbnail--Graphic-8-main.jpg)](/blog/returns/manage-mail-back-monday-returns)2nd December 2025[Returns](/blog/returns) ### [ Manage Mail Back Monday Returns](/blog/returns/manage-mail-back-monday-returns) Practical tips to manage return rates and shipping costs over the festive season — and keep customers coming back. ![Picture of Simon Perkins](https://samos-e.com/storage/129/conversions/TBA41DHHU-UB8G6TW2C-a6e01c7f48ad-512-main.jpg) Simon Perkins Commercial Director at SAMOS Footer ------ ### Services - [Parcel Delivery ](/services/parcel-delivery) - [Parcel Returns ](/services/parcel-returns) - [All Integrations ](/services/integrations) - [Parcel Tracking ](/services/parcel-tracking) - [Shipping to the EU](/services/parcel-delivery/europe) - [Shipping fragrances & cosmetics to the EU](/blog/eu-shipping/problems-shipping-cosmetics-and-fragrances-across-the-eu-your-solution) - [Learn about IOSS for EU Shipping ](/blog/ioss) ### Integrations - [Shopify](/services/integrations/shopify) - [Shipstation](/services/integrations/shipstation) - [Linnworks](/services/integrations/linnworks) - [Mintsoft](/services/integrations/mintsoft) - [WooCommerce](/services/integrations/woocommerce) - [Shiptheory](/services/integrations/shiptheory) - [Despatch Cloud](/services/integrations/despatch-cloud) - [Magento](/services/integrations/magento) - [Pimento](/services/integrations/pimento) ### Company - [About SAMOS ](/about-samos) - [Customer Stories ](/customer-stories) - [Shipping Rates ](/pricing/samos-shipping-rates) - [Return Rates ](/pricing/samos-return-rates) - [Request a Demo ](/request-a-demo) - [Sustainability ](/resources/sustainability) - [Resources ](/resources) - [Contact Us ](/contact-us) ### Terms & Conditions - [Website T&Cs ](/website-terms-and-conditions) - [Privacy & Cookies ](/privacy-and-cookie-policy) - [Shipping T&Cs ](/shipping-terms-and-conditions) [Facebook](https://www.facebook.com/samos.ecom/)[LinkedIn](https://www.linkedin.com/company/samos-e-commerce/)[Instagram](https://www.instagram.com/samosecommerce/?hl=en)[YouTube](https://youtube.com/@samose-commerce4997?si=rqZ4UmQ6V1we6Kuk) © 2026 SAMOS e-commerce LTD