How to return items from Australia back to the UK with SAMOS [SAMOS e-commerce LTD](/)Open main menu Search Services Pricing Resources Blog [ Login ](https://connect.samos-e.com/login) ![Australia returns service](https://samos-e.com/storage/164/conversions/Australia-returns-blog-main.jpg) How to create a parcel return service from Australia ==================================================== Delivering to Australia? Don’t forget to check your returns policy because you can bet 72% of Australians will before they buy. ![Picture of Ben Bagnulo](https://samos-e.com/storage/150/conversions/ben-main.jpg) Ben Bagnulo CEO at SAMOS - [Why offer a product returns service for Australian customers?](#content-why-offer-a-product-returns-service-for-australian-customers) - [How do I return a parcel from Australia back to the UK?](#content-how-do-i-return-a-parcel-from-australia-back-to-the-uk) - [How much does it cost to return packages from Australia to the UK?](#content-how-much-does-it-cost-to-return-packages-from-australia-to-the-uk) 16th July 2024 Updated 10 months ago Share this article - [Share on Facebook]() - [Share on WhatsApp]() - [Share on LinkedIn]() - Copy Link **Australia may seem like a long way to send your goods, but with a rapidly growing e-commerce market over there, it might just be worth it. Before you do, consider how you’ll return your goods if your customer changes their mind.** With the eleventh largest e-commerce market in the world and growing, there’s good reason to consider Australia as your next shipping destination. There is a healthy appetite for purchasing goods online there too, particularly for clothes and shoes. Australians aren’t restricted to shopping locally either. According to Australia Post, the UK currently accounts for about 14% of overseas e-commerce purchases. And don’t forget all the expats living there – they are a long way from home, but they still have an affinity to British brands and associated products. Before you get ahead of yourself though, have you thought about online shopping returns? This may not be high up on your agenda when considering a new market audience, but we think it’s something you’ll want to consider sooner rather than later. [\#](#content-why-offer-a-product-returns-service-for-australian-customers "Permalink")Why offer a product returns service for Australian customers? ---------------------------------------------------------------------------------------------------------------------------------------------------- Research released in 2020 by global e-commerce tech provider, Doddle, found that returns options play a pivotal role in consumer’s purchasing decisions. According to the survey, 72% of Australians check a returns policy before committing to a purchase. The study also revealed that 41% of Australian consumers have stopped shopping with a particular retailer altogether due to a poor online returns process. These clear statistics both point to one thing: Ensuring a positive returns experience is important for your business’s reputation and to your bottom-line sales. Having a clearly defined returns policy upfront on your website will help reassure your customers and instil confidence in your brand. [\#](#content-how-do-i-return-a-parcel-from-australia-back-to-the-uk "Permalink")How do I return a parcel from Australia back to the UK? ---------------------------------------------------------------------------------------------------------------------------------------- Handling individual returns from Australia back to the UK can be time consuming. It can also be highly unreliable, which can ultimately damage your reputation. Partnering with a shipping company will help you to regulate the returns process and simplify the system for both you and your customers. Shop around to find the right shipping partner fit. You may want to consider reliability, costs, delivery times and whether there will be someone on hand to help manage issues if things go awry. Keep returns simple. The smoother the process, the more likely a customer is to come back to you again. SAMOS provides a fully managed returns portal that seamlessly integrates with your website and handles everything including import taxes. We designed our returns service with our e-commerce partners in mind, keeping the front and back-end mechanics simple, so both you and your customer can navigate the process with ease. [\#](#content-how-much-does-it-cost-to-return-packages-from-australia-to-the-uk "Permalink")How much does it cost to return packages from Australia to the UK? -------------------------------------------------------------------------------------------------------------------------------------------------------------- The best part is that returns from Australia don’t even have to be expensive. With the right shipping partner, you can work together to streamline the procedure and keep costs down. Here at SAMOS, we can return an item from Australia to the UK that weighs under one kilo for as little as £11.03. So, if you’re thinking of delivering to Australia – and with all that e-commerce growth potential why wouldn’t you – make sure you have a reliable returns policy in place. Ask yourself: Is my returns policy obvious? Is the process easy to navigate? And are there any obstacles that could put my customer off coming back to me? If you have a returns policy and process that ticks all these boxes, you are well on your way to securing more customers in Australia. SAMOS provides simple and reliable returns from all over the world. For more details on returning items from Australia [get in touch.](https://samos-e.com/contact-us) ![Picture of Ben Bagnulo](https://samos-e.com/storage/150/conversions/ben-main.jpg) Ben Bagnulo CEO at SAMOS - [Why offer a product returns service for Australian customers?](#content-why-offer-a-product-returns-service-for-australian-customers) - [How do I return a parcel from Australia back to the UK?](#content-how-do-i-return-a-parcel-from-australia-back-to-the-uk) - [How much does it cost to return packages from Australia to the UK?](#content-how-much-does-it-cost-to-return-packages-from-australia-to-the-uk) 16th July 2024 Updated 10 months ago Share this article - [Share on Facebook]() - [Share on WhatsApp]() - [Share on LinkedIn]() - Copy Link Who is SAMOS? ------------- SAMOS is parcel logistics company based in London, specialising in creating and engineering customer-focussed e-commerce parcel delivery and returns solutions. [Find out more about SAMOS ](/about-samos) What our customers are saying ------------------------------ SAMOS customers had difficulties shipping into the EU and beyond - until they found SAMOS. [Read more about our customers ](/customer-stories) How to contact SAMOS -------------------- Need more help or do you have any questions for us? Talk to us Why not try shipping with SAMOS? -------------------------------- Request a demo to learn more about how SAMOS can help you ship directly to your customers. [Request a demo ](/request-a-demo) ### Related Articles [![International Ecommerce Returns Solutions for UK Brands | Loop & SAMOS](https://samos-e.com/storage/290/conversions/Thumbnail--Graphic-11-main.jpg)](/blog/returns/international-ecommerce-returns-solutions-for-uk-brands-loop-samos)18th February 2026[Returns](/blog/returns) ### [ International Ecommerce Returns Solutions for UK Brands | Loop & SAMOS](/blog/returns/international-ecommerce-returns-solutions-for-uk-brands-loop-samos) Returns Don’t Have to Drain — How Loop and SAMOS Help UK Ecommerce Brands Retain Revenue and Simplify Logistics ![Picture of Simon Perkins](https://samos-e.com/storage/129/conversions/TBA41DHHU-UB8G6TW2C-a6e01c7f48ad-512-main.jpg) Simon Perkins Commercial Director at SAMOS [![Manage Mail Back Monday Returns](https://samos-e.com/storage/273/conversions/Thumbnail--Graphic-8-main.jpg)](/blog/returns/manage-mail-back-monday-returns)2nd December 2025[Returns](/blog/returns) ### [ Manage Mail Back Monday Returns](/blog/returns/manage-mail-back-monday-returns) Practical tips to manage return rates and shipping costs over the festive season — and keep customers coming back. ![Picture of Simon Perkins](https://samos-e.com/storage/129/conversions/TBA41DHHU-UB8G6TW2C-a6e01c7f48ad-512-main.jpg) Simon Perkins Commercial Director at SAMOS [![Image of a t-shirt with a returns logo on it](https://samos-e.com/storage/255/conversions/Thumbnail--Graphic-3-main.jpg)](/blog/returns/best-practise-returns-shipping-for-fashion-and-footwear)18th September 2025[Returns](/blog/returns) ### [ Best Practise Returns Shipping For Fashion and Footwear](/blog/returns/best-practise-returns-shipping-for-fashion-and-footwear) Fashion and Footwear Returns Are Costly — But Losing Trust Costs More. Here’s How to Avoid Both. ![Picture of Simon Perkins](https://samos-e.com/storage/129/conversions/TBA41DHHU-UB8G6TW2C-a6e01c7f48ad-512-main.jpg) Simon Perkins Commercial Director at SAMOS Footer ------ ### Services - [Parcel Delivery ](/services/parcel-delivery) - [Parcel Returns ](/services/parcel-returns) - [All Integrations ](/services/integrations) - [Parcel Tracking ](/services/parcel-tracking) - [Shipping to the EU](/services/parcel-delivery/europe) - [Shipping fragrances & cosmetics to the EU](/blog/eu-shipping/problems-shipping-cosmetics-and-fragrances-across-the-eu-your-solution) - [Learn about IOSS for EU Shipping ](/blog/ioss) ### Integrations - [Shopify](/services/integrations/shopify) - [Shipstation](/services/integrations/shipstation) - [Linnworks](/services/integrations/linnworks) - [Mintsoft](/services/integrations/mintsoft) - [WooCommerce](/services/integrations/woocommerce) - [Shiptheory](/services/integrations/shiptheory) - [Despatch Cloud](/services/integrations/despatch-cloud) - [Magento](/services/integrations/magento) - [Pimento](/services/integrations/pimento) ### Company - [About SAMOS ](/about-samos) - [Customer Stories ](/customer-stories) - [Shipping Rates ](/pricing/samos-shipping-rates) - [Return Rates ](/pricing/samos-return-rates) - [Request a Demo ](/request-a-demo) - [Sustainability ](/resources/sustainability) - [Resources ](/resources) - [Contact Us ](/contact-us) ### Terms & Conditions - [Website T&Cs ](/website-terms-and-conditions) - [Privacy & Cookies ](/privacy-and-cookie-policy) - [Shipping T&Cs ](/shipping-terms-and-conditions) [Facebook](https://www.facebook.com/samos.ecom/)[LinkedIn](https://www.linkedin.com/company/samos-e-commerce/)[Instagram](https://www.instagram.com/samosecommerce/?hl=en)[YouTube](https://youtube.com/@samose-commerce4997?si=rqZ4UmQ6V1we6Kuk) © 2026 SAMOS e-commerce LTD