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How to get started on the SAMOS Shopify App

27 September 2022 / 5 minute read

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SAMOS has launched a new integration with Shopify via the SAMOS Shopify App. This app allows Shopify users to enjoy the complete peace of mind of hassle-free EU shipping. We use a single point of customs clearance and advance payment of import charges to ensure your customers never get a doostep charge. And we look after sellers, too - you'll never get a surcharge from us, and you don't need an IOSS number to use our service.

The SAMOS Shopify app enables you to create SAMOS labels and customs data in seconds straight from your Shopify platform. This means you don't need to enter customer data into our portal, as it is all done automatically, saving you time and costly mistakes.

Here's how to get started:

If you're not already a SAMOS customer, you'll need to sign up for an account. Simply complete this online form and we'll send you everything you need to know to get started. Once you're set up, follow the instructions below to connect you Shopify and SAMOS accounts.

  1. Make sure your Shopify log-in has permission to install apps
  2. In the Shopify system, go to Apps > SAMOS Connect > Add app OR find the SAMOS App in the Shopify app list
  3. Create an account using the registration page. The email address you use must be the Shopify master admin registered email address.
  4. Email to get an API key
  5. Click “add” to add your API key
  6. Click “view” from the orders
  7. Select what you would like to fulfil in the order. Most orders are 1 or 2 items, and they can all be fulfilled in one go. (NB: if you have one order across multiple boxes use the same process for partially fulfilling the order by selecting which items are in each box. For example, to partially fulfil an order select “0” for items that will not be in the parcel or “1”, “2” etc for items that will be in the parcel. Any items left over can either be shipped later or consigned to another parcel. It will remain listed as unfulfilled until it is consigned.)
  8. Click on fulfil items. It will say “Parcel Created Successfully” or you may get an error message if there is an issue with your data.
  9. Your labels will be ready, click on “Download label”

For any issues relating to the SAMOS Shopify app, please email or contact your Account Manager.

Top tip! To create itemised charges in your checkout process such as import charges, try using apps such as Upcharge and Zonos. These are unaffiliated to SAMOS, so please contact them directly for assistance.

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Want to know more?

How the SAMOS service works

Frequently Asked Questions about the SAMOS service

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SAMOS integrations

Who are we?

We are a parcel logistics company specialising in creating and engineering customer-focussed e-commerce parcel delivery solutions. We have become particularly well known for our hybrid EU parcel delivery solution. It's growing very fast and enabled so many e-com businesses to get back on track and develop their EU markets without fear of all the export problems experienced with the other mail and parcel delivery companies.

We totally understand the frustrations of using parcel and post delivery services so we have engineered these out of our service. Customers always ask us "why didn't we know about you before?" Well, you do now. We can ship all your B2C parcels across the EU whether your have an IOSS number or not. We do not surcharge at all, just one ultra-low cost per parcel. Simple. For more information about us click here.

What Our Customers Say

Peace, Founder and owner at Nubia's Crown - -

Watch a vlog by Peace at Nubia's Crown, one of our amazing customers, discussing our service here.

Alie Mackintosh, CEO at AYM, -

‘’We are incredibly happy with the service provided by Samos and would recommend their EU shipment services to any businesses requiring a solution for EU logistics since Brexit. Deliveries are fast and our customers are happy. Samos take all the stress and hassle of the new (and confusing) requirements away and provide a comprehensive and fully rounded service for both us and our customers. It’s win-win solution. We were apprehensive about the future of shipping B2C into the EU after experiencing delays in transit and confusion around additional charges, until we joined Samos. They are incredibly helpful, knowledgeable and reliable, it really is joy to be working with them."

Daphne, Co-founder at TIC CC, -

"We have been working with Samos since November 2021 to fulfil all our EU customer orders. Previously we had been using mail services, which meant a lot of hassle with customs and increased expenditure to the customer and us, and taking several weeks for parcel deliveries. We have trialled other courier companies, who’s services, pricing and customs issues have been appalling. 

Since using Samos our EU order deliver is running smooth and fast, without any issues. Customers also get delivery notifications, and can easily keep track of their parcels. Their online platform is very easy to use with minimal time spent to create shipping labels and customs paperwork. The prices are extremely competitive, and the customer services is the best we have experienced compared to any other delivery partner and couriers. This has been the best service provider we have worked with. I would highly recommend Samos!"