SAMOS to the rescue! Find out how SAMOS helped Nubia's Crown [SAMOS e-commerce LTD](/)Open main menu Search Services Pricing Resources Blog [ Login ](https://connect.samos-e.com/login) ![SAMOS to the rescue!](https://samos-e.com/storage/199/conversions/Main-Image-main.jpg) SAMOS to the rescue! ==================== Find out how SAMOS helped Nubia's Crown - a blossoming e-commerce business - find a hassle-free Europe parcel shipping solution ![Picture of Simon Perkins](https://samos-e.com/storage/129/conversions/TBA41DHHU-UB8G6TW2C-a6e01c7f48ad-512-main.jpg) Simon Perkins Commercial Director at SAMOS - [Post-Brexit: worse delivery service for higher fees](#content-post-brexit-worse-delivery-service-for-higher-fees) - [Enter: SAMOS](#content-enter-samos) - [Happy customers, happy Peace, happy SAMOS](#content-happy-customers-happy-peace-happy-samos) - [More on SAMOS](#content-more-on-samos) 23rd June 2022 Updated 10 months ago Share this article - [Share on Facebook]() - [Share on WhatsApp]() - Copy Link **[Start shipping with SAMOS](/start-shipping) | [Request a demo](/request-a-demo)** Meet Peace, the CEO, founder and owner of the market-leading e-commerce business **Nubia's Crown**, providing stylish hair extensions for her fashion-conscious customers. Peace also has a very successful [**YouTube channel**](https://www.youtube.com/user/PeaceImman) (please subscribe!) in which she vlogs her journey as an e-commerce entrepreneur, generously sharing her experience, tips and knowledge. In this, a recent vlog, completely unprompted by us, she discusses the Europe delivery solution she found with SAMOS (at 4:09 onwards). Before the UK left the EU, Peace had a thriving European customer base, which she was keen to maintain after Brexit. She was conscious of the additional challenges that delivering to Europe would bring. Peace’s focus was to provide the best possible customer experience, including the delivery process. However, the parcel and mail carriers that she was using were unable to provide the service or pricing she needed. **We chatted to Peace about her experience trying to find the ultimate post-Brexit Europe delivery solution.** [\#](#content-post-brexit-worse-delivery-service-for-higher-fees "Permalink")Post-Brexit: worse delivery service for higher fees -------------------------------------------------------------------------------------------------------------------------------- “After Brexit, my Europe customers were being charged VAT and other fees before delivery, and I didn’t want this negative experience to impact sales, so looked at other mail and parcel carriers to see if I could prevent this, but I didn’t have an IOSS number.” Peace continued, “I also found that \[named parcel carrier\] was not cost effective anymore and that rates and surcharges had increased significantly after Brexit.” The only way to send products to customers without an IOSS number was by using a DDP service, but this came with a hefty surcharge, that meant shipping was too expensive and would put off customers from completing the checkout stage. “I couldn't find what I really needed, but thought that there must be a solution out there for this - I’m the queen of finding what I need on the internet!” [\#](#content-enter-samos "Permalink")Enter: SAMOS -------------------------------------------------- Peace discovered SAMOS when Googling Europe delivery solutions. Among all the other ads and companies jostling to get on the first results page was content created by SAMOS showing how she could “ship into Europe hassle-free!” Intrigued, Peace contacted SAMOS. As with all our new customers, we discussed her business needs and aspirations, how the SAMOS service works and how it meets her needs. Ultimately, it creates a solution whereby her customers see no difference in their experience of buying from her now than before Brexit. The solution seemed obvious. The SAMOS service didn’t use the big parcel delivery companies that were having the problems in the first place and instead exported and routed parcels into Europe themselves in a unique way. Without an IOSS number, SAMOS was also able to charge back European import VAT (a bit like DDP) but without surcharging for it. The rates were also super-competitive. For a £100 1kg order Peace was able to ship to Germany for £9.99 (delivery within 4 days), and have any VAT due invoiced back to her at cost. [\#](#content-happy-customers-happy-peace-happy-samos "Permalink")Happy customers, happy Peace, happy SAMOS ----------------------------------------------------------------------------------------------------------- Peace made sure these costs were covered at checkout stage with the customer, so no additional costs were coming out of her margins. Best of all, not one customer has ever been asked for VAT or any other charges on delivery. In fact, with the SAMOS service, this is impossible. As with all other SAMOS customers, Peace is now confident that she can market and grow her business across Europe again, without the hassle and problems she had with all the other parcel delivery companies. This is great news and we’re super-proud to have Peace as a SAMOS customer. Long may her fantastic business thrive! [\#](#content-more-on-samos "Permalink")More on SAMOS ----------------------------------------------------- How our service works – [**click here**](https://samos-e.com/blog/eu-shipping/samos-connect-eu-parcel-service) FAQ’s – [**click here**](/resources/frequently-asked-questions) Our tariff - [**click here**](/pricing/samos-shipping-rates) Our integrations - [**click here**](/services/integrations) ![Picture of Simon Perkins](https://samos-e.com/storage/129/conversions/TBA41DHHU-UB8G6TW2C-a6e01c7f48ad-512-main.jpg) Simon Perkins Commercial Director at SAMOS - [Post-Brexit: worse delivery service for higher fees](#content-post-brexit-worse-delivery-service-for-higher-fees) - [Enter: SAMOS](#content-enter-samos) - [Happy customers, happy Peace, happy SAMOS](#content-happy-customers-happy-peace-happy-samos) - [More on SAMOS](#content-more-on-samos) 23rd June 2022 Updated 10 months ago Share this article - [Share on Facebook]() - [Share on WhatsApp]() - Copy Link Who is SAMOS? ------------- SAMOS is parcel logistics company based in London, specialising in creating and engineering customer-focussed e-commerce parcel delivery and returns solutions. [Find out more about SAMOS ](/about-samos) What our customers are saying ------------------------------ SAMOS customers had difficulties shipping into the EU and beyond - until they found SAMOS. [Read more about our customers ](/customer-stories) How to contact SAMOS -------------------- Need more help or do you have any questions for us? Talk to us Why not try shipping with SAMOS? -------------------------------- Request a demo to learn more about how SAMOS can help you ship directly to your customers. [Request a demo ](/request-a-demo) ### Related Articles [![Speaker phone saying brilliant and a SAMOS truck](https://samos-e.com/storage/215/conversions/Thumbnail-Graphic-main.jpg)](/blog/case-study/recover-your-eu-sales)11th August 2022[Stories](/blog/case-study) ### [ See how e-com entrepreneur Emma went from losing her EU sales to regaining and growing them...](/blog/case-study/recover-your-eu-sales) Meet Emma. She runs a thriving clothing and footwear e-commerce company. Before Brexit, 30% of her sales were in Europe. The UK leaving the EU created many shipping problems and her EU sales dried up. She was forced to switch it off. Follow her story of her journey from losing her EU sales to regaining and growing them with SAMOS. ![Picture of Simon Perkins](https://samos-e.com/storage/129/conversions/TBA41DHHU-UB8G6TW2C-a6e01c7f48ad-512-main.jpg) Simon Perkins Commercial Director at SAMOS Footer ------ ### Services - [Parcel Delivery ](/services/parcel-delivery) - [Parcel Returns ](/services/parcel-returns) - [All Integrations ](/services/integrations) - [Parcel Tracking ](/services/parcel-tracking) - [Shipping to the EU](/services/parcel-delivery/europe) - [Shipping fragrances & cosmetics to the EU](/blog/eu-shipping/problems-shipping-cosmetics-and-fragrances-across-the-eu-your-solution) - [Learn about IOSS for EU Shipping ](/blog/ioss) ### Integrations - [Shopify](/services/integrations/shopify) - [Shipstation](/services/integrations/shipstation) - [Linnworks](/services/integrations/linnworks) - [Mintsoft](/services/integrations/mintsoft) - [WooCommerce](/services/integrations/woocommerce) - [Shiptheory](/services/integrations/shiptheory) - [Despatch Cloud](/services/integrations/despatch-cloud) - [Magento](/services/integrations/magento) - [Pimento](/services/integrations/pimento) ### Company - [About SAMOS ](/about-samos) - [Customer Stories ](/customer-stories) - [Shipping Rates ](/pricing/samos-shipping-rates) - [Return Rates ](/pricing/samos-return-rates) - [Request a Demo ](/request-a-demo) - [Sustainability ](/resources/sustainability) - [Resources ](/resources) - [Contact Us ](/contact-us) ### Terms & Conditions - [Website T&Cs ](/website-terms-and-conditions) - [Privacy & Cookies ](/privacy-and-cookie-policy) - [Shipping T&Cs ](/shipping-terms-and-conditions) [Facebook](https://www.facebook.com/samos.ecom/)[LinkedIn](https://www.linkedin.com/company/samos-e-commerce/)[Instagram](https://www.instagram.com/samosecommerce/?hl=en)[YouTube](https://youtube.com/@samose-commerce4997?si=rqZ4UmQ6V1we6Kuk) © 2026 SAMOS e-commerce LTD