Twitter Facebook LinkedIn Link

How to ship parcels into the EU without customs refusals, delays, and problems.

22 September 2022 / 6 minute read

Firstly, let’s take a closer look at why your parcels are being delayed, refused and returned by customs in EU member states.

We know how frustrating it is for you that parcels containing your customer’s orders face huge issues shipping into certain EU countries on one day and not the next. There appears to be no reason for it. You waste time trying to sort it out, it’s impossible to maintain good customer service and it costs you money.

Firstly, you’re not alone. Every day we speak to new customers experiencing this.

The Problem.

So, why does it happen?

There is no one overall reason and can be down to several reasons:

  1. The product you are shipping is restricted into certain EU countries
  2. Your parcel delivery company is not declaring your parcel correctly
  3. Your parcel has been allowed to be shipped to the destination country with incomplete information
  4. Customs changing their import policy on the item you are shipping
  5. General customs delays and IT issues

However, there is one much more obvious reason here – your parcel delivery company is shipping directly into 27 EU member states. This means 27 different types of restrictions, 27 different customs declaration processes, 27 different information requirements, 27 different import policies, types of delays, and IT issues. Essentially 27 different set of rules, processes and regulations about what they will and won't accept from the UK.

It may seem obvious that the parcel is cleared into the country where the receiver resides. But this massively overcomplicates the process and is the main cause of delays, problems and returned parcels.

The Solution.

The solution now seems obvious. Rather than having uncertainty across 27 different import points, why not just have one?

This is what SAMOS does. We import parcels via one EU entry point, and ship cross border from there without further unnecessary customs entries. It’s immeasurably simpler.

You may ask why the large parcel delivery companies don’t do this too. They can’t. They are shipping hundreds of thousands of parcels from UK to EU every night via a vast hub and spoke distribution and sortation system. It is impossible for them to divert all UK to EU parcels through one EU entry point. It would inundate the point of entry. They simply would not have the infrastructure to cope with the volume of parcels.

SAMOS is small and agile enough to pass all volume through one entry point. But what does this mean? It simply means that rather the uncertainty of 27 entry points, we only have one.

This means:

  1. Subject to import regulations in only one EU member state
  2. All parcels are declared properly
  3. We clearly understand the information you need to provide and make sure we have it before the parcel is shipped.
  4. Only one set of customs compliance
  5. One customs IT system

For example. We recently took on a customer that was having difficulty shipping to Ireland. Most parcels were refused and sent back. The problem was so severe that they stopped shipping into the EU altogether, which had a significant effect on their turnover. Then they found SAMOS. We exported their parcels to Ireland via an alternative EU entry point. This meant that parcels could be cleared and shipped from the alternative entry point and forwarded onto Ireland within the EU uninhibited and delivered. This customer recovered their entire EU customer base.

If you are experiencing customs delays and returned parcels, hopefully you’ve had the ‘lightbulb moment’ after reading this.

Please contact us and let’s talk about your individual needs and how the SAMOS service will help you recover those valuable EU customers.

Trial SAMOS today

Chat with SAMOS on WhatsApp

Email SAMOS

Talk to SAMOS 0203 475 9330

Want to know more?

How the SAMOS service works

Frequently Asked Questions about the SAMOS service

View the SAMOS full tariff

SAMOS integrations

Who are we? SAMOS e-commerce - Alternatively brilliant.

We are a parcel logistics company specialising in creating and engineering customer-focussed e-commerce parcel delivery solutions. We have become particularly well known for our hybrid EU parcel delivery solution. It's growing very fast and enabled so many e-com businesses to get back on track and develop their EU markets without fear of all the export problems experienced with the other mail and parcel delivery companies.

We totally understand the frustrations of using parcel and post delivery services so we have engineered these out of our service. Customers always ask us "why didn't we know about you before?" Well, you do now. We can ship all your B2C parcels across the EU whether your have an IOSS number or not. We do not surcharge at all, just one ultra-low cost per parcel. Simple. For more information about us click here.

What Our Customers Say

Peace, Founder and owner at Nubia's Crown - www.nubiascrown.com -

Watch a vlog by Peace at Nubia's Crown, one of our amazing customers, discussing our service here.

Alie Mackintosh, CEO at AYM, www.aym-studio.com -

‘’We are incredibly happy with the service provided by Samos and would recommend their EU shipment services to any businesses requiring a solution for EU logistics since Brexit. Deliveries are fast and our customers are happy. Samos take all the stress and hassle of the new (and confusing) requirements away and provide a comprehensive and fully rounded service for both us and our customers. It’s win-win solution. We were apprehensive about the future of shipping B2C into the EU after experiencing delays in transit and confusion around additional charges, until we joined Samos. They are incredibly helpful, knowledgeable and reliable, it really is joy to be working with them."

Daphne, Co-founder at TIC CC, tic-cc.com -

"We have been working with Samos since November 2021 to fulfil all our EU customer orders. Previously we had been using mail services, which meant a lot of hassle with customs and increased expenditure to the customer and us, and taking several weeks for parcel deliveries. We have trialled other courier companies, who’s services, pricing and customs issues have been appalling. 

Since using Samos our EU order deliver is running smooth and fast, without any issues. Customers also get delivery notifications, and can easily keep track of their parcels. Their online platform is very easy to use with minimal time spent to create shipping labels and customs paperwork. The prices are extremely competitive, and the customer services is the best we have experienced compared to any other delivery partner and couriers. This has been the best service provider we have worked with. I would highly recommend Samos!"