Customer Success Story - The Grooming Clinic and SAMOS [SAMOS e-commerce LTD](/)Open main menu Search Services Pricing Resources Blog [ Login ](https://connect.samos-e.com/login) Customer stories: The Grooming Clinic ====================================== After 12 years of delivering to the EU, Steven O’Neill, owner of The Grooming Clinic, found himself losing vital business and income due to new trading agreements. --------------------------------------------------------------------------------------------------------------------------------------------------------------------- ![Quote](https://samos-e.com/build/assets/quote-C-4yO6fT.svg)![Quote](https://samos-e.com/build/assets/quote-C-4yO6fT.svg) ![Quote Arrow](https://samos-e.com/build/assets/arrow-6lHkYdQh.svg) ![Quote](https://samos-e.com/build/assets/quote-C-4yO6fT.svg)![Quote](https://samos-e.com/build/assets/quote-C-4yO6fT.svg) It was make or break for us. If we hadn’t found SAMOS, I don’t think we’d have been able to continue trading in Europe. [ Find out more about The Grooming Clinic at: www.thegroomingclinic.com ](https://www.thegroomingclinic.com) “When The Grooming Clinic first started, we could pretty much send anything, anywhere. It was so easy. But when Brexit happened, that all changed. During the transition period, it was chaos and parcels took up to three weeks to arrive. Eventually, we had to remove the delivery duty paid (DDP) option from our site to avoid the hold ups and revert to a delivered-at-place (DAP) model – so customers were billed taxes and charges when their parcel arrived. Obviously, we then started to see a drop off in customer satisfaction and demand. We got a lot more complaints, a lot more returns, and a lot of parcels were refused. It was make or break time for us, so I thought, ‘Right, we need to get this sorted.’ We racked our brains for a long time, and then after a bit of digging on google, we found SAMOS.” ![Quote](https://samos-e.com/build/assets/quote-2-DLqaBp-l.svg)![Quote](https://samos-e.com/build/assets/quote-2-DLqaBp-l.svg) ![Quote](https://samos-e.com/build/assets/quote-2-DLqaBp-l.svg)![Quote](https://samos-e.com/build/assets/quote-2-DLqaBp-l.svg) ![Quote Arrow](https://samos-e.com/build/assets/arrow-2-CIprPdRq.svg) SAMOS is the best kept secret. “I think what first appealed to me about SAMOS was the fact that I could dip my toe back into EU deliveries without having to register for an IOSS number, or deal with the extra administration work for handling my own taxes in Europe.” ![Quote](https://samos-e.com/build/assets/quote-C-4yO6fT.svg)![Quote](https://samos-e.com/build/assets/quote-C-4yO6fT.svg) ![Quote Arrow](https://samos-e.com/build/assets/arrow-3-BpD3yo-7.svg) What was particularly attractive was the clear pricing and surcharges: It is what it is, and that’s what you pay. No hidden charges for you or the customer. “I’m almost reluctant to give this secret away, as it took us such a long time to crack this, but I would definitely recommend SAMOS, hands down! One of the biggest benefits is their customer service and support. Simon and his team are amazing. You don’t get that with massive delivery companies. You can’t always speak to somebody – or get the answers you need. ### “I would recommend SAMOS to anybody who is struggling with IOSS, tariff codes or delivery regulations. It’s a great service. I just wish we’d found them sooner.” To find out how SAMOS can support you with your delivery challenges, contact us for a friendly, no-obligation chat. 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