# SAMOS

> SAMOS is a UK-based e-commerce parcel delivery and logistics provider, founded in 2018. It helps online retailers ship orders internationally with customs clearance, duties/tax handling (including IOSS), tracking, and returns management, plus integrations with major e-commerce platforms.

SAMOS specialises in cross-border parcel delivery for online retailers, handling customs declarations, duties and taxes, tracking, and returns so merchants can sell internationally without managing logistics themselves. It ships to destinations across Europe, North America, and the Middle East, among others.

## Services

- [Parcel delivery](https://samos-e.com/services/parcel-delivery): Reliable international parcel delivery for e-commerce orders, with customs clearance handled end-to-end.
- [Where we deliver](https://samos-e.com/services/where-we-deliver): Countries and regions SAMOS ships to.
- [Parcel tracking](https://samos-e.com/services/parcel-tracking): Track a parcel by tracking number. This page renders with JavaScript; agents should use the `track_parcel` MCP tool below.
- [Returns](https://samos-e.com/services/parcel-returns): Managed returns service, including drop-off points and QR/printed label options.
- [Platform integrations](https://samos-e.com/services/integrations): Integrations with major e-commerce platforms (e.g. Shopify) for automated order and label handling.
- [Shipping rates](https://samos-e.com/pricing/samos-shipping-rates): SAMOS shipping pricing.
- [Return rates](https://samos-e.com/pricing/samos-return-rates): SAMOS returns pricing.

## For AI agents

- SAMOS is listed as "SAMOS e-commerce" in the Claude connectors directory (https://claude.ai/directory/samos-e-commerce) and the ChatGPT apps directory (https://chatgpt.com/plugins/plugin_asdk_app_6ac51affcae88191be2838dda2e651a1).
- [Use SAMOS with AI assistants](https://samos-e.com/ai-assistants): How to connect Claude, ChatGPT and other assistants to the SAMOS MCP server, with example prompts and limits.
- [AI assistant privacy policy](https://samos-e.com/ai-assistants/privacy-policy): What the MCP server collects and how long it is kept.
- MCP server: `https://samos-e.com/api/mcp` (Streamable HTTP). Tools: `track_parcel` (track a parcel by `tracking_number`), `list_destinations` (countries SAMOS ships to), `estimate_shipping_price` (`country`, `weight_kg`, optional `type`: `shipping` or `return`; max 20 kg, max dimensions 100 cm x 43 cm x 43 cm), `search_help` (search the SAMOS FAQs), `estimate_duties` (import duties and taxes for one item; heavily rate limited).

## Resources

- [FAQs](https://samos-e.com/resources/frequently-asked-questions): Answers on shipping, IOSS, HS codes, and delivery.
- [What is delivery duty paid (DDP)](https://samos-e.com/resources/what-is-delivery-duty-paid)
- [What is an HS code](https://samos-e.com/resources/what-is-an-hs-code)
- [Duties and taxes explained](https://samos-e.com/resources/duties-and-taxes)
- [Volumetric weight explained](https://samos-e.com/resources/volumetric-weight-explained)
- [How to customs declare a parcel](https://samos-e.com/resources/how-to-customs-declare-a-parcel)
- [How to create shipping labels](https://samos-e.com/resources/how-to-create-shipping-labels)
- [What is meant by country of origin](https://samos-e.com/resources/what-is-meant-by-country-of-origin)
- [Sustainability](https://samos-e.com/resources/sustainability)
- [Blog](https://samos-e.com/blog): Articles on e-commerce shipping, customs, Brexit, and EU shipping.

## Company

- [About SAMOS](https://samos-e.com/about-samos): Company background, founded 2018.
- [Customer stories](https://samos-e.com/customer-stories): Case studies from SAMOS merchants.
- [Contact](https://samos-e.com/contact-us): Email, phone, and WhatsApp contact details.

## Optional

- [Website terms and conditions](https://samos-e.com/website-terms-and-conditions)
- [Shipping terms and conditions](https://samos-e.com/shipping-terms-and-conditions)
- [Privacy and cookie policy](https://samos-e.com/privacy-and-cookie-policy)