AI assistant privacy policy [SAMOS e-commerce LTD](/)Open main menu Search Services Pricing Resources Blog [ Login ](https://connect.samos-e.com/login) AI Assistant Privacy Policy ============================= Click on the links below to go straight to more information on each area: 1. [Important information and who we are](#section-1) 2. [What this policy covers](#section-2) 3. [The data we collect](#section-3) 4. [The data we do not collect](#section-4) 5. [How we use your data](#section-5) 6. [Who we share your data with](#section-6) 7. [Data retention](#section-7) 8. [Data security and where we store your data](#section-8) 9. [Your legal rights](#section-9) 10. [Changes to this policy](#section-10) 1. Important information and who we are --------------------------------------- **SAMOS E-COMMERCE LTD.** ("**we**", "**us**" or "**our**") is a private limited company registered in England and Wales under company number 11290535, with our registered office at Suite 3, Independent House Independent Business Park, Imberhorne Lane, East Grinstead, West Sussex, England, RH19 1TU. We are the controller of the personal data described in this policy. If you have any questions about this policy, or want to exercise your legal rights, please [contact us](/contact-us). You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues ([www.ico.org.uk](https://ico.org.uk/)). We would, however, appreciate the chance to resolve your concerns before you approach the ICO, so please contact us in the first instance. 2. What this policy covers -------------------------- This policy explains how we handle data when you use SAMOS through an AI assistant, such as Claude or ChatGPT, connected to our AI assistant connector at `https://samos-e.com/api/mcp` (the "**connector**"). See [Use SAMOS with AI assistants](/ai-assistants) for what the connector does. When you ask your assistant a question, the assistant decides whether to use the connector and sends us only the details needed to answer it, such as a tracking number, a country and a parcel weight. Your AI assistant provider handles your conversation under its own privacy policy, which we do not control. Your use of the rest of our website is covered by our [Privacy & Cookie Policy](/privacy-and-cookie-policy). 3. The data we collect ---------------------- Each time your assistant uses the connector, we receive: - **Request details**: the tool used (for example "track a parcel") and the details your assistant sends with it, such as a tracking number, country, parcel weight, help search, or the item description, value, origin and destination postcode for a duties estimate. - **Technical Data**: the internet protocol (IP) address the request comes from (usually your AI assistant provider's servers rather than your own device), the country it comes from, and the name and version of the AI assistant app. Of this, we keep a usage record for each request containing only: the tool used, the time, whether it succeeded and how long it took, the AI assistant app's name, the requesting country, the destination country, and the following details where sent: the country, weight and shipping or return type for price requests, the search text for help requests, and the country of origin and currency for duties estimates. The IP address is stored only as a one-way keyed hash so that we can count unique users without storing the address itself. 4. The data we do not collect ----------------------------- - We do not receive your conversation with your AI assistant, only the details it sends to the connector. - The connector does not require or receive a SAMOS account, name, email address or password. - We never store tracking numbers, postcodes or item descriptions in our usage records. - Tracking results returned to your assistant never include street addresses or postcodes. - We do not use data from the connector for marketing, and we do not sell it. Please avoid including other people's personal information, such as names or addresses, in questions you expect your assistant to send to SAMOS. 5. How we use your data ----------------------- **Purpose** **Lawful basis** To answer the question your assistant sends, such as tracking a parcel or estimating a price or duties. Necessary for our legitimate interests (providing information about our services to customers and prospective customers) To limit how often the connector can be used and to prevent abuse, including daily limits on duties estimates. Necessary for our legitimate interests (network security and controlling the cost of the service) To understand how the connector is used, such as which tools and destinations are most popular, and to improve it. Necessary for our legitimate interests (developing our services and business) To find and fix errors. Necessary for our legitimate interests (running our business and providing a working service) 6. Who we share your data with ------------------------------ Parcel tracking numbers are looked up in SAMOS's own tracking system and are not shared with third parties. To answer some questions we pass details to the following third parties, who process them on our behalf: - **Duties estimates**: the item description or HS code, value, currency, quantity, weight, country of origin, destination country and destination postcode are sent to HSCodify, our duties and taxes calculation provider. - **Infrastructure**: Cloudflare, which protects and delivers our website, Amazon Web Services (AWS), which hosts our website, and Sentry, which we use to monitor errors and may receive technical details of a request if an error occurs. We may also disclose data if we are required to by law, or to a buyer of all or part of our business. We do not share data from the connector with advertisers. 7. Data retention ----------------- - **Usage records** are deleted automatically after 90 days. - **Rate limiting data**, which includes the requesting IP address, is held for up to 24 hours. - **Tracking results** are held in a temporary cache for up to one minute. - **Duties estimates**, including the details sent to calculate them, are held in a temporary cache for up to 24 hours so that repeated questions can be answered quickly. - **The AI assistant app's name** is held for up to 24 hours to link it to your assistant's requests. We may keep aggregated statistics that cannot identify anyone, such as the number of requests per day, for longer. 8. Data security and where we store your data --------------------------------------------- Data sent to the connector is encrypted in transit using HTTPS. We limit access to usage records to staff who need it to run and improve the service. We store data from the connector, including usage records, in the United Kingdom, on Amazon Web Services (AWS) servers in London (the eu-west-2 region). Some of our other service providers, such as our duties calculation and error monitoring providers, may process data outside the United Kingdom. Where they do, we ensure a similar degree of protection is given to it, as described in the "Overseas transfers" section of our [Privacy & Cookie Policy](/privacy-and-cookie-policy). 9. Your legal rights -------------------- You have the same rights over this data as described in the "Your legal rights" section of our [Privacy & Cookie Policy](/privacy-and-cookie-policy), including the rights to access, correct, delete and object to the processing of your personal data. Because we do not know who you are and store IP addresses only as a one-way hash, we may need you to tell us the approximate time of your request and the IP address it came from before we can find any record that relates to you. To exercise your rights, please [contact us](/contact-us). 10. Changes to this policy -------------------------- We keep this policy under regular review and will update it if the connector changes what data it collects. This policy was last updated on Tuesday, 6 October 2026. 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